Every Pathbound AI agent continuously monitors customer events and data changes across your unified profiles. When something meaningful happens — a usage drop, a billing change, a feature milestone — the agent evaluates it using AI with your custom prompts and preferred model, reasons about what it means in context, and decides what action to take.
Real-time event monitoring
AI agents watch every customer event as it happens. Product usage, support interactions, billing changes, engagement patterns, CRM updates, web and app behavior — all monitored continuously across every connected source and Pathbound's own event tracking. Not batch-processed overnight. Not reviewed weekly. Your agents work around the clock.
Custom evaluation prompts
Define what your agents should watch for in plain language. "Flag accounts where login frequency dropped more than 50% this week." "Identify users who explored pricing but didn't start a trial." "Detect teams where multiple users hit the same feature limit." Write the criteria that matter to your business — your agents execute them continuously.
Bring your preferred LLM
Route agent intelligence through the AI model that fits your needs: OpenAI, Anthropic, Mistral, or any compatible provider. You control the reasoning layer. Swap models, adjust prompts, refine evaluation criteria — all without engineering involvement. The same agent logic works across providers.
Context-aware reasoning
Agents reason against the full unified profile, not isolated metrics. A login drop means something different for a power user than for someone who signed up yesterday. Your AI agents consider behavioral history, account context, and lifecycle stage when evaluating intent, risk, readiness, and health.
Any monitoring scenario
Churn risk detection. Expansion readiness. Onboarding stalls. Feature adoption milestones. Trial engagement scoring. Re-engagement timing. Competitor research signals. Contract renewal health. If the data flows through Pathbound, your AI agents can monitor it — with logic tailored to how your business actually works.