The Challenge
Your most important customer intelligence lives in your product database — who signed up, what features they use, when they last logged in, what plan they're on, how usage is trending. But only engineers can access this data. Your CS team can't check if an account's usage is declining. Your sales team can't see which trial users activated key features. Customer-facing teams operate on CRM data alone, missing the product signals that drive the best decisions.
What You Get
Automatic Data Understanding
Pathbound connects to your database and automatically learns its structure — your tables, fields, and relationships. No manual mapping or configuration required. The AI understands your data and can start answering questions immediately.
Ask Questions in Plain English
"How many users signed up this month?" "Show me accounts with declining usage." "Which enterprise customers haven't logged in for 14 days?" Just ask. Pathbound's AI translates your questions into secure database queries, runs them, and returns clear, formatted results.
Link to Customer Profiles
Map your database records to Pathbound contacts and companies. The AI can then cross-reference product data with CRM records, support history, and enrichment data — connecting usage metrics with relationship context for a complete view.
Security
Read-Only Access
Pathbound only reads your data — it never modifies, deletes, or writes anything. Your database stays exactly as it is. We recommend using a read-only database user for an additional layer of protection.
Credentials Always Protected
Your database credentials are encrypted and never logged or exposed. Each account's connection details are completely isolated from every other account.
Built-In Safeguards
Every query runs with strict performance limits to protect your database. Multiple layers of security keep queries safe, and continuous monitoring ensures healthy connections.
How It Works
Quick setup
Add your database connection details, and Pathbound tests the connection, learns your data structure, and makes it available to the AI immediately. You can connect multiple databases per account.
AI answers your questions
When you ask a question that involves product data, the AI automatically queries your database and incorporates the results into its answer. It understands your data structure and delivers clear, accurate results.
Intelligence across all your data
Product data combines with CRM records, support conversations, enrichment data, and behavioral signals. "Show me churned customers with declining usage but no support tickets" is a question that spans multiple sources — and the AI handles it seamlessly.